YOUR APPOINTMENT

We are so excited to see you! You chose the right place for your eyelash extensions and lived in hair color services! We do ask that your arrive 5-10 minutes early if we are meeting you for the first time.  We have a guest intake form that we will ask you to fill out so we can get to know you a little better.  This form also has our re-do and future appointment cancellation policies explained and we will ask for your initials that you have read over them.  Refusal may result in not completing your services until signed.

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Before you leave after your services, your stylist will suggest when you should return.  Pre-booking your next appointment will ensure that you will have the date and time that works best for your schedule.

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LATE POLICY

If you are running just a couple minutes behind, we know things happen and completely understand.  We do ask that you call the salon, if you are able to safely, to let us know when we will be able to expect you.  If you are excessively late we may not be able to perform the service because we would run into our next guests appointment time with us.  A service charge will be applied to all appointments that won't be able to be completed due to arriving late.

 

APPOINTMENT CANCELLATION POLICY

In order to provide the best possible scheduling options for our guests, we do require a 24 hour notice should you need to cancel or reschedule your visit with us.  Should you cancel your appointment with less than 24 hours notice, a fee of $25 per service cancelled does apply and will be due before a new appointment is scheduled.  Future appointments will not be booked until service charges are paid.

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PRIVACY POLICY

Onyx & Ivy will never, ever, EVER sell any of your information.  We collect your information in order to record and support your participation in the activities you select. For example, if you chose to purchase a product, receive a service, or subscribe to our newsletter, your information is used to give you access to these products and services only. 

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SERVICE RE-DO POLICY

We strive to offer our guests the highest level of guest satisfaction.  We do not offer refunds for our services, but if you are having challenges with your hair services, please let us know within 7 days of your visit and we are happy to correct the issue.  Eyelash extension services require no longer than 72 hours (3 days) notice. ​

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PRICING AND PAYMENT POLICY

Each stylist is independent to our salon, therefor charges his/her own prices for services they perform. Cash, checks and all major cards are accepted through each stylist as well as purchasing retail through the salon.  In the event that payment is not appropriately made, legal action may be required.

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RETAIL RETURN POLICY

We do not offer a refund on products.  All sales are final.  However we will exchange a retail product that you do not love for another retail product, valid only once.  Exchange must be made within 7 days of purchasing retail product.  If product is used excessively then exchange will not be allowed.  

 

 PERSONAL ITEMS

Onyx & Ivy is not responsible for any of your items missing, lost or otherwise.